INVITATIONS FAQ

PROOFS

Screen Vs. Print
We do our best to display all products and materials as accurately as possible, however colors on PDF proofs are used as a guide only. Colors and size on PDF files are not always 100% to scale. Ink colors will vary from computer monitor to monitor. When printing proofs out on home printers, ink colors will vary from printer to printer.

Can I see a proof before my order is printed?
Of course! You’ll receive one digital PDF proof before your design goes to print. 

How do I make changes to my proof?

All changes can be made by emailing your designer directly. Your designer is here to help you create the perfect invitation. She will let you know of any changes that require an additional charge.

Are proofs free?

Two (2) complimentary rounds of revisions are included. Any changes after this will incur a $25 per revision fee.You can make as many changes as you need within each round of proofing so we recommend that you bundle as many changes as you can within each proof.

We recommend printing a paper copy of your proof and carefully checked over before proceeding to print, as we are not able to offer any amendments once it has been approved.

Timeframes
Upon approval of your design, digital printing timeframes are 5-7 business days and letterpress/foil are 10-15 business days

This does not include shipping time, which can add up to 7 business days.
On the rare occasion that we should require to change or extend these dates, you will be notified immediately. It is important to consider that design revisions and/or delays in feedback may affect the timeline and potentially delay your order.

REFUNDS & CANCELLATION

Before a proof is approved:

If you need to cancel your order after a proof has been sent, a cancellation fee of $50 plus the cost of any additional proofs will be applied. We will refund your order total to your original form of payment minus the cancellation fee.

After a proof has been approved:

Due the handmade nature of our products, we will be unable to cancel your order once you have approved your proof.
Should a mistake be made on our part, we will either reprint or provide a credit for the misprint. If there is an error with the wording/design approved by the client, the costs of reprinting are the responsibility of the client.

POSTAGE

Stamps - how much and how many?
We recommend taking your suite into the post office where they can weigh and measure your suite and advise the appropriate shipping costs.

What is hand-canceling?

Hand-canceling is when each envelope is hand marked by a person at the post office instead of being run through an automated machine. Unless you specifically request your invitations to be hand-canceled, they will be processed and stamped by a machine, which might tear or smudge them. We always recommend invitations be hand-canceled at the post office to ensure that they arrive at their destination looking as beautiful as possible. Check with your local post office for availability and pricing before you purchase postage. We cannot assume responsibility for the state of your invitations during mailing, but we have found hand-canceling is the best way to ensure a flawless delivery.

 OTHER

How do I work out my quantity? What if I need more invitations?

When working out your quantity, keep in mind that couples, and households (if applicable) will only require one invitation suite. It is recommended to order 10-15 additional suites, for last minute guests, photographs and keepsakes.

Unfortunately we cannot decrease the quantity once your order has been placed. If you need to increase your quantity, this might be done during the design process, before they are sent to print.

Can you address my envelopes to my guests?
We offer this option only digitally printed (black ink), some envelope colors might not be suitable for black ink.

Do you offer full custom options?
Yes, of course - We love making customized wedding details. If you're dreaming up something, email us with all the details and we will get in touch with a custom quote!